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EnterMedia Warranty Coverage Plans
OpenEdit's warranty plans for EnterMedia are designed to give you confidence and value
OpenEdit Inc. has an experienced developer staff trained to provide you with the expertise and knowledge needed to warrant your EnterMedia Digital Asset Management software. Whether your organization requires occasional guidance or you prefer that we be responsible for your entire EnterMedia solution, we have a Warranty Plan to meet your business requirements.
All of our warranty plans enjoy the following benefits:
- One business day response time by an EnterMedia Engineer to help you get the most for your investment
- Unlimited Technical Support using our online Project Tracker
- Access to EM500 certified update and upgrade releases
- Performance and best practices advice
Select on a Warranty Plan to Learn More:
Installation with Single Custom Feature Development Limited Warranty Plan
This is for organizations needing a feature which is not yet part of EnterMedia. An OpenEdit Developer will work with you to develop one single customized feature for your installation of EnterMedia. Just because we are asked to develop a new feature, doesn't necessarily mean we will, it must improve the needs of the EnterMedia digital asset management community before we will consider it.
- Single custom development of a new feature
- 60 Days limited online technical support of EnterMedia software. Correspondence is done via the Internet using our online Project Tracker
- One business day EnterMedia Engineer response time to help you get the most for your investment
- Access to EM500 certified update and upgrade releases
- Includes all source code
- Performance and best practices advice
- EnterMedia will research the source of errors or bugs users/admin experience
- Administration documentation located at http://www.entermediasoftware.com/docs/index.html
- Membership into the EnterMedia Developer Community for one developer
- Must have a recent certified version of EnterMedia installed
- Client will submit all Support questions and requests in writing to OpenEdit, by logging into http://www.openedit.org/sup. This allows you to enter all the pertinent information about your problem into the OpenEdit Issue Tracker, via the Internet. The online Issue Tracker will save you time, help with problem resolution and ensure accuracy in error and debugging messages. Requests are logged into the EnterMedia issue tracking system. Once logged, the issue is routed to an EnterMedia Support Engineer. Your EnterMedia Support Engineer will research your issue to resolve your problem as quickly as possible. You will be assigned an EnterMedia Support Engineer familiar with your EnterMedia system. Our support teams work together and if required, we will work as one to resolve issues. Once your issue is resolved, EnterMedia will close the request.
- Installation of EnterMedia is done remotely. It is the Client's responsibility to setup remote access. Installation includes a single custom feature of the tested and released Entermedia software.
- Client may have one contact able to engage OpenEdit support using the online OpenEdit Project Tracker.
- Technical Support will be provided during business days, Monday through Friday, 9:00 AM – 6:00 PM EST. All support requests received during non-business days or hours will be responded to on the next business day.
One Year Limited Warranty Plan
This is for organizations using EnterMedia and wanting professional support from OpenEdit's developer staff to ensure a rapid resolution of possible issues which might affect your day to day operations.
- 12 months unlimited online technical support of EnterMedia software. Correspondence is done via the Internet using our online Project Tracker
- One business day EnterMedia Engineer response time to help you get the most for your investment
- Access to EM500 certified update and upgrade releases
- Includes all source code
- Performance and best practices advice
- EnterMedia will research the source of errors or bugs users/admin experience
- Administration documentation located at http://www.entermediasoftware.com/docs/index.html
- Membership into the EnterMedia Developer Community for one developer
- Must have a recent certified version of EnterMedia installed
- Client will submit all Support questions and requests in writing to OpenEdit, by logging into http://www.openedit.org/sup. This allows you to enter all the pertinent information about your problem into the OpenEdit Issue Tracker, via the Internet. The online Issue Tracker will save you time, help with problem resolution and ensure accuracy in error and debugging messages. Requests are logged into the EnterMedia issue tracking system. Once logged, the issue is routed to an EnterMedia Support Engineer. Your EnterMedia Support Engineer will research your issue to resolve your problem as quickly as possible. You will be assigned an EnterMedia Support Engineer familiar with your EnterMedia system. Our support teams work together and if required, we will work as one to resolve issues. Once your issue is resolved, EnterMedia will close the request.
- Client may have one contact able to engage OpenEdit support using the online OpenEdit Project Tracker.
- Technical Support will be provided during business days, Monday through Friday, 9:00 AM – 6:00 PM EST. All support requests received during non-business days or hours will be responded to on the next business day.
One Year Unlimited Warranty with Remote Support and Software Upgrade Service
This is for organizations using EnterMedia and wanting professional support from OpenEdit's developer staff to ensure a rapid resolution of possible issues which might affect your day to day operations. An EnterMedia developer will be assigned to warrant your EnterMedia installation remotely. This solution guarantees that you are running the most up to date and tested version of EnterMedia.
- Remote support and up to 4 fully warranted software upgrades performed by OpenEdit staff each quarter
- 12 months unlimited online technical support of EnterMedia software. Correspondence is done via the Internet using our online Project Tracker
- One business day EnterMedia Engineer response time to help you get the most for your investment
- Access to EM500 certified update and upgrade releases
- Includes all source code
- Performance and best practices advice
- EnterMedia will research the source of errors or bugs users/admin experience
- Administration documentation located at http://www.entermediasoftware.com/docs/index.html
- Membership into the EnterMedia Developer Community for one developer
- Must have a recent certified version of EnterMedia installed
- Up to once per quarter, OpenEdit will provide Upgrade Support Services, remotely accessing Client's EnterMedia test/developer server, in order to upgrade and/or update your EnterMedia software. We will work with you to migrate it to your EnterMedia Production server. It is the Client's responsibility to setup remote access.
- Client will submit all Support questions and requests in writing to OpenEdit, by logging into http://www.openedit.org/sup. This allows you to enter all the pertinent information about your problem into the OpenEdit Issue Tracker, via the Internet. The online Issue Tracker will save you time, help with problem resolution and ensure accuracy in error and debugging messages. Requests are logged into the EnterMedia issue tracking system. Once logged, the issue is routed to an EnterMedia Support Engineer. Your EnterMedia Support Engineer will research your issue to resolve your problem as quickly as possible. You will be assigned an EnterMedia Support Engineer familiar with your EnterMedia system. Our support teams work together and if required, we will work as one to resolve issues. Once your issue is resolved, EnterMedia will close the request.
- Client may have one contact able to engage OpenEdit support using the online OpenEdit Issue Tracker.
- Technical Support will be provided during business days, Monday through Friday, 9:00 AM – 6:00 PM EST. All support requests received during non-business days or hours will be responded to on the next business day.
EnterMedia Full Service Projects - Custom Development and Services
This is for organizations using EnterMedia in an enterprise situation and require custom development of new features, services and support to meet their business requirements.
- Support for the following items may be requested for an additional charge through EnterMedia's Full Service Projects: customized feature sets, custom implementation and support, hardware, hardware or software changes, networking, training or any third party software support.
- OpenEdit shares management responsibility of the project from start to finish. OpenEdit works with client to outline project goals, break work into action items, completes each item, and follows up with client to ensure satisfaction with the result. Type of work is more complex and often involves expanding existing features and/or the creation of new capabilities within OpenEdit. Given the complexity of the work, project management is usually a requirement because the development team must work directly with the client to help understand the problem and available solutions.
Prices are subject to change
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